FAQ
Have Questions?
Find quick answers to common queries about our IT services, support, and procurement processes here.
Unsure how our remote support can benefit your Accra-based enterprise? This section addresses common queries about our virtual assistance for Procurement, Engineering, and Planning teams, as well as our general remote IT troubleshooting and maintenance. Learn about our response times, security protocols for remote access, the types of administrative tasks we handle (travel planning, scheduling, data entry), and how our remote systems and software support can minimize downtime and enhance productivity without the need for on-site visits. We also clarify how our remote services integrate with your existing IT infrastructure and communication tools, ensuring a seamless and efficient experience for your staff. Discover how our scalable remote solutions can adapt to your fluctuating needs, providing expert support precisely when and where you need it in Accra.
Considering on-site IT support for your medium to large enterprise in Accra? This FAQ category clarifies the scope of our on-premise services, including hardware installation and maintenance, network design and implementation, server setup and management, and cybersecurity measures we can implement locally. Understand our service level agreements (SLAs) for on-site response, the geographical areas within Accra we cover, and how our on-site team collaborates with your internal IT staff. We also address questions about emergency on-site support for critical system failures, our approach to minimizing disruption during on-site work, and the types of infrastructure audits and assessments we conduct to optimize your local IT environment. Learn how our physical presence in Accra ensures timely and effective resolution of complex IT issues that require hands-on expertise.
Have questions about sourcing IT equipment for your Accra-based business through our store? This section covers common queries about the types of hardware and software we stock (workstations, peripherals, basic servers, licensing), our pricing and payment options, and our delivery services within Accra. For specialized or hard-to-find IT equipment not readily available in Ghana, we detail our import process, including timelines, potential costs, and how we manage customs and logistics. Learn about our expertise in recommending the right equipment for enterprise needs, our bulk order capabilities, and whether we offer installation services for equipment purchased through our store. We also clarify our warranty policies and return procedures for both stocked and imported items, ensuring a transparent and reliable procurement experience for your organization in Accra.
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Reach Us
Location:
KNUST
Email:
info@bigvtech.com
Phone:
+233 555 808 121
+233 502 379 319